GRIT Ed. 11 | 5G, Web3, NFTs... - Magazine - Page 17
Powered By AI
ZHEN CHEN
ON POWERING AI FOR EMPATHY,
HEALTHCARE & HUMAN CONNECTION
CEO
Paperminds
Next AI
2022
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Linkedin.com/in
/ZhenChen/
In an era where artificial intelligence
(AI) is revolutionizing various industries,
Zhen Chen, CEO of Paperminds, is
dedicated to enhancing the people’s
experience across multiple sectors,
particularly in healthcare, by leveraging
AI to prioritize empathy and genuine
human connection.
With a strong background in physical therapy and a passion for
understanding the importance of meaningful relationships, Zhen skillfully
combines his expertise with AI to create an ecosystem that fosters empathy
and understanding, empowering businesses to develop deeper and more
meaningful connections with their customers.
The Vision Behind Paperminds
At its core, Paperminds aims to bring empathy to the forefront of every interaction, creating deeper connections
between health professionals, patients, and consumers. “The need to be heard and understood is what makes us
human, and being able to share our thoughts helps us create deeper and more meaningful relationships with
people,” says Zhen. By leveraging AI technology, Paperminds enables businesses to develop more holistic customer
relationships, providing personalized recommendations and fostering trust.
Creating Empathetic Connections with AI
Initially rooted in healthcare, Paperminds has expanded
its focus to transform consumer experiences across
various industries. Zhen believes that healthcare’s
nurturing and empathetic approach should also
be applied to other sectors. “By having a holistic
understanding of people, businesses can develop more
meaningful and deeper relationships with each of their
customers to serve them better,” he explains.
Enhancing the People Experience
AI’s role in healthcare is rapidly evolving, and Zhen sees
it as an essential tool for the future. He believes that
AI can assist health professionals in providing more
effective treatments and reducing barriers to access
to care. However, he emphasizes the importance
of trust between patients and health professionals.
“Patients will only follow treatment if they trust their
health professionals. So, it all comes back to building
meaningful relationships between health professionals
and their patients. If AI can help with that, it might be
one of its largest roles in the future of healthcare,” says
Zhen.
AI’s Future in Healthcare
To ensure the accuracy and effectiveness of AI
recommendations, Paperminds collaborates with
health professionals, clinics, and hospitals, incorporating
their guidance to better serve patients. By integrating
AI into their operations, Paperminds aspires to make a
significant impact on the musculoskeletal pain industry,
which affects over 200 million North Americans.
What “Powered by AI” Really Means
For Zhen, “Powered by AI” signifies creating an
ecosystem that emphasizes comprehending people’s
needs and preferences before delivering tailored, datadriven recommendations to enhance their experiences.
Beyond Zhen’s perspective, “Powered by AI” generally
refers to systems, platforms, or processes that harness
artificial intelligence technologies like machine learning,
natural language processing, and computer vision to
optimize and automate various tasks. Staying current
on AI developments is crucial, with resources like Lex
Fridman’s podcast and engaging with the scientific
community serving as valuable sources of information.
In
conclusion,
Zhen
Chen’s
Paperminds
is
revolutionizing the People’s Experience across various
industries, proving that empathy and technology can
work hand in hand to create meaningful connections
and transform lives. By prioritizing empathy and human
connection through AI technology, Paperminds is set to
enhance and deepen the People Experience, creating
meaningful connections that positively impact lives as
AI continues to grow and develop.
SPRING 2023
17